I have a question about an existing account

Currently, the option to top up your loan becomes available around halfway through your current loan, providing your payments are made on time and your Direct Debit hasn't been cancelled.

We can't give you a date for certain, as the rules regarding eligibility for a top up loan are automated in the system, and subject to change.

You will be notified by text once you become eligible to apply.

If you have any further questions, please use the contact form below.

You can send over additional payments at any time.

Any additional payments will be taken off of the end of your loan agreement, and so will shorten your loan term (rather than reduce your monthly payment).

Please note that we're unable to accept payments below £10 - these will automatically be refunded to you once received.

It takes 1-2 working days for your payment to be received and reflected on your account.

The bank details to transfer your additional payments to are:

Salad Finance Limited
60-83-01
20406752

Please use your loan reference number as the payment reference.

If you have any further questions, please fill in the form below and we will get back to you as soon as possible.

You can log in to your Salad Money account at any time to view your settlement balance and settle your loan early via Open Banking: https://www.saladmoney.co.uk/account/login

If you are in arrears, you can make payments at any time via the My Account page of your Salad Money account here: https://www.saladmoney.co.uk/account/login

We understand that missing payments is stressful and can sometimes be unavoidable, and we will do our best to help you stay on track with your Salad Money account.

If you are struggling with your debts we can signpost you to StepChange, a free and impartial debt advice company (https://www.stepchange.org/). They will provide a holistic, comprehensive assessment of your financial situation and provide the practical help and support needed to help you with your debts moving forward (whether this be a Debt Management Plan, a payment break, an IVA, etc). If you do contact StepChange, we will follow any advice they give to us regarding your loan.

We can also point you to MoneyHelper, which brings together the support and services of three government-backed financial guidance providers (The Money Advice Service, the Pensions Advisory Service and Pension Wise), if you are seeking any further financial guidance.

We also have the options of payment holidays and partial payments to help you.

If you would like to request a reduced payment plan or payment holiday, please enter as much detail as you can below and we will look into your request as soon as possible.

Thank you for letting us know. Please fill out the form below to provide us with some further detail, and we will place a 60 day hold on your account.

A NOSIA is sent once you have missed two payments with us. We understand that missing payments is stressful and can sometimes be unavoidable, and we will do our best to help you get back on track with your Salad Money account.

You can pay your arrears by logging in here: https://www.saladmoney.co.uk/account/login

Under the rules in the Consumer Credit Act 1974, we have to send you annual statements, arrears notices, and default notices - even if you are in a Debt Management Plan or have come to an alternate arrangement with us.

So if you have received a NOSIA after already speaking with us, don't worry - this does not mean there is a problem with your DMP, or that we have not made a note of your plan on your account.

If you are struggling with your debts we can signpost you to StepChange, a free and impartial debt advice company. They will provide a holistic, comprehensive assessment of your financial situation and provide the practical help and support needed to help you with your debts moving forward (whether this be a Debt Management Plan, a payment break, an IVA, etc). If you do contact StepChange, we will follow any advice they give to us regarding your loan.

We can also point you to MoneyHelper, which brings together the support and services of three government-backed financial guidance providers (The Money Advice Service, the Pensions Advisory Service and Pension Wise), if you are seeking any further financial guidance.

In addition to this - whether you are currently in receipt of any benefits or not, we would highly recommend filling out the free InBest Benefits Calculator Survey. We have found that many of our customers are not claiming the maximum amount of benefits they are entitled to, and have helped our customers go on to claim on average, an additional £400 a month. You will see the option to complete this survey on the My Accounts page of your Salad Money account.

If you would like to discuss this further, or request a reduced payment plan or payment holiday, please enter as much detail as you can below and we will look into your request as soon as possible.

A Notice of Default is sent once you have missed three payments with us. We understand that missing payments is stressful and can sometimes be unavoidable, and we will do our best to help you get back on track with your Salad Money account.

You can pay your arrears by logging in here: https://www.saladmoney.co.uk/account/login

Under the rules in the Consumer Credit Act 1974, we have to send you annual statements, arrears notices, and default notices - even if you are in a Debt Management Plan or have come to an alternate arrangement with us.

So if you have received a Notice of Default after already speaking with us, don't worry - this does not mean there is a problem with your DMP, or that we have not made a note of your plan on your account.

If you are struggling with your debts we can signpost you to StepChange, a free and impartial debt advice company. They will provide a holistic, comprehensive assessment of your financial situation and provide the practical help and support needed to help you with your debts moving forward (whether this be a Debt Management Plan, a payment break, an IVA, etc). If you do contact StepChange, we will follow any advice they give to us regarding your loan.

We can also point you to MoneyHelper, which brings together the support and services of three government-backed financial guidance providers (The Money Advice Service, the Pensions Advisory Service and Pension Wise), if you are seeking any further financial guidance.

In addition to this - whether you are currently in receipt of any benefits or not, we would highly recommend filling out the free InBest Benefits Calculator Survey. We have found that many of our customers are not claiming the maximum amount of benefits they are entitled to, and have helped our customers go on to claim on average, an additional £400 a month. You will see the option to complete this survey on the My Accounts page of your Salad Money account.

If you would like to discuss this further, or request a reduced payment plan or payment holiday, please enter as much detail as you can below and we will look into your request as soon as possible.

As you have missed 4 payments to us, your account will now be allocated to one of the Debt Collection Agencies that we work with.

They will be in touch and will be happy to discuss payment options with you.

You can change the bank account you pay us from by changing your Direct Debit account here: https://www.saladmoney.co.uk/account/login

If you are having any issues doing this, please use the contact form below to let us know your new sort code and account number, and we can do this for you. You need to attach proof that the new account is yours (as we would usually verify this using Open Banking), so please also attach a recent bank statement which shows your name and account details.

We set your payments to us up on the same date that you get paid by your employer - we receive this information in your Open Banking data.

If your pay day has changed, please let us know using the contact us form below, and we will get them updated for you

If you haven't been able to find the information you're looking for on your account or in our Help Centre, please fill out the contact form below to let us know how we can help you.